Frequently Asked Questions

1) I found a problem with this site.

Please contact us as soon as possible if there is anything not working or unusual with the site at: [email protected]

2) How do I get a refund?

All fees are non-refundable, even if you cancel before your membership expires. Your account will remain active until you cancel your membership by emailing us at [email protected]

3) I found a roommate.

Congratulations! You can now deactivate your account by emailing us at [email protected]

4) What are the Safe Roommate Events?

The Safe Roommate events are put on for you! To help you meet potential roommates where you can both meet at a social environment. These events are supposed to help give you more options and for you to see if you get along with any of the potential roommates. We think meeting in person is important, and of course at a social environment.

5) What If someone is trying to scam me?

Scammers usually will ask you to email them, or message them directly without using communication through the website; asking to communicate outside of Safe Roommate. Always contact us whenever this happens so we can investigate and if need to, we can then remove them from the data base.
Also, there is a Report User, button so we can look into their profile.
Here are some warning signs scammers use:
-Asking you to wire/transfer money via: Western Union, cashier’s check, PayPal, Or Money Gram to them because they may be traveling, or not in town at the moment. Or without sending a lease or showing you the room. -They aren’t able to speak on the phone and rather use text or email. -They will have poor grammar and spelling. -Will not meet in person to show you the room.

9) Report this user?

Whenever a profile seems phony or may be a scammer using the 'report user' link from their profile helps us to investigate their account.

10) Signing up through Facebook?

We only collect your profiles basic information like: email address, first and last name, date of birth, profile picture, and city. We do not share your information only your first name and profile picture.

11) Do you automatically post on my Facebook wall?


Pro Tips:

1. Be wary of anyone asking you to pay upfront before ever seeing the building. That is why it’s important to build a relationship first by getting to know your potential roommate and not just sending your money.

2. Always make a CONTRACT; a roommate lease agreement. The contract helps all parties who will be living together agree and follow the household rules which all parties have decided on. This can help to prevent any conflicts

3. Try to FACETIME with your potential roommate, get a sense of whom they are. For those of you who are looking for a room when Face-Timing, ask to see the building (during FaceTime). Say they have multiple roommates living in that same building, get to know everyone (during FaceTime).

4. MEET IN PERSON, meeting at social environments in person is always the best way to get a better idea of who they are. This is why we hold our Safe Roommate Events. Everyone goes to these events for the same thing; to find a Roommate! And to meet many potential roommates!

5. Ask them QUESTIONS get to know them! For example:

6. Take PHOTOS of your home before you have your new roommate move in, so you can see if there are any major damages done when they move out. Same goes to those moving into your new home. Take photos before you move in and when you move out and email them to yourself, so that you have a record of what you have or have not done to the place you are moving into or out of.

7. Most importantly ALWAYS COMMUNICATE. This is so simple, but it can be the hardest thing to do at times. I know, but it has to be done to keep a healthy relationship. So, don’t hesitate, open up, and speak up when you don’t feel comfortable, or if you don’t like how something is. You can always come up with a compromise when communicating. Trust me this will be a huge relief and it keeps you from holding any grudges. Again, bringing up any problems when it is still very fresh is always better than holding it in.

8. When going to see your potential new home always BRING A FRIEND, or a couple of friends. Also let someone know where you are going and make sure to send them the address of the location you are going to.